§ 23-301 Tracking information provided.
AC § 23-301
a. 311 customer service center call takers shall provide the caller with a unique identifier for such call taker at the beginning of every call and a tracking number for every call that results in a request for service or complaint being filed with a city agency. b. Every call, e-mail or electronic message to the 311 customer service center in regard to the reporting of a complaint about language accessibility or a request for additional language services shall be forwarded to both the agency or agencies that such complaint or request referenced and to the office of the language services coordinator. (Am. L.L. 2017/030, 3/18/2017, eff. 7/1/2017) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2017/030.
