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NYC Administrative Code

§ 23-307 — NYCHA complaints and requests for service.

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What is NYC AC § 23-307?

Quick Answer

This section establishes the process for the public, including residents of New York City Housing Authority developments, to file complaints or service requests through the 311 customer service center. The center is required to refer these complaints to the authority and publish them annually in a searchable format. Applies to residents of NYCHA developments.

General informational summary. Not legal advice for your situation. Consult an attorney before acting on any specific matter.

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§ 23-307 NYCHA complaints and requests for service.

AC § 23-307

a. The 311 customer service center shall allow the public, including residents of a New York city housing authority development, to contact the center to file complaints or requests for service relating to the New York city housing authority by phone, online and in any other manner that such center routinely accepts complaints or requests for service from the public. Such center shall refer to such authority complaints or requests for service relating to such authority. b. The 311 customer service center shall publish annually, in a searchable and machine-readable format, all complaints or requests for service relating to such authority. (L.L. 2021/127, 11/7/2021, eff. 3/7/2022)

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