§ 23-305 Service level agreements.
AC § 23-305
a. Publication. The 311 customer service center shall: 1. Post on the single web portal described in section 23-502 of this code each agency's service level agreements; 2. Provide a link to such posting in a conspicuous location on the 311 customer service center's website; and 3. Create and maintain on a separate page of the 311 customer service center's website information about service level agreements. b. Notification to agencies. The 311 customer service center shall notify the applicable agency when a customer's request for service, or complaint, referred by the 311 customer service center to such agency has not been closed within the time specified by such agency's service level agreement. c. Definition. For purposes of this section, the term "service level agreement" means the maximum number of hours or days within which an agency has committed to review, take action on and close a particular category of requests for service or complaints referred by the 311 customer service center to such agency. (L.L. 2021/020, 2/28/2021, eff. 2/28/2022; Am. L.L. 2021/027, 3/14/2021, eff. 2/28/2022) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2021/027.
