§ 2-256 Estimated Completion Date.
RCNY § 2-256
(a)A licensee shall conspicuously set forth on the Written Estimate a delivery date or range of delivery dates, pursuant to 6 RCNY § 2-254(a)(3).
(b)Delivery of the repaired item, together with a Final Bill, as defined in 6 RCNY § 2-257, shall be made by the latest date promised or stated for delivery in the Written Estimate, unless the customer is notified of the delay and the new anticipated delivery date or range of delivery dates in writing or by verbal communication supplemented within one day by a writing. If the customer does not accept a new delivery date, then he or she must be informed of his or her right to request return of his or her property, completely reassembled, in which case the licensee shall receive payment for only those charges specified on the Written Estimate which were authorized and actually completed. If the customer does not agree to the licensee's request for an extension of time, and if the licensee originally picked up the property at the customer's premises, then the property shall be returned to the customer's premises within five working days; in all other cases, the property shall be ready within three working days to be picked up by the customer or his or her agent.
(c)When failure to make timely delivery is caused solely by the customer, a strike, or an act of God, it shall not be a violation of this section, except that notice of the delay and the new anticipated delivery date or range of delivery dates shall be given to the customer as soon as possible in the manner provided in 6 RCNY § 2-256(b).
