§ 2-257 Final Bill Required.
RCNY § 2-257
(a)A licensee shall give a legible copy of the Final Bill, together with the repaired item, to every customer.
(b)A Final Bill shall mean a writing containing: (1) the date of the Final Bill; (2) the true legal identity, business address and license number of the service dealer, as shown on the license issued by this Department; (3) the name and address of the customer; (4) a description of the item serviced, including make, model and serial number, where available, or such other features as will reasonably identify the item left for repair; (5) the complete and legible signature of the licensee or his or her agent, or in cases where service is performed and completed in the customer's home, the signature of the licensee's agent who performed the service; and (6) a statement of total charges.
(c)The statement of total charges shall include: (1) an itemized list of and description of parts replaced, which must: (i) include a description by make, model and serial number or by class and type of each part, where available, or such other description as will reasonably identify each part; and (ii) state if a part is used, rebuilt or reconditioned, provided however that if a picture tube is installed, the description of such replacement tube shall conform to the requirements provided by 6 RCNY § 2-260; and (iii) state the charge for each part replaced; and (iv) not contain miscellaneous charges such as "shop materials" or "shop supplies," or other similar all-inclusive phrases, which exceed $3.00; and (v) state if any part was replaced under a warranty or guarantee arrangement or for "no charge" and (vi) state the licensee's policy regarding warranties and guarantees on parts and labor, including: (A) the licensee's warranties or guarantees given in connection with repairs, and (B) warranties or guarantees honored by the licensee.
(2)a statement or description of the labor or technical services performed for which a charge was imposed, which shall include: (i) the total cost for such labor; and (ii) if time is relevant to the computation of labor charges, the total time spent on repair and the labor rate per hour; or (iii) any other basis used for computation and a description of the applicable method of computation.
(3)a statement of any additional charges, if any, for the Written Estimate, pick-up and delivery, service call, storage, installation and any other charges.
