§ 80-16 Operations – Comply with Reasonable Passenger Requests.
RCNY § 80-16
(a)Specific Route.
(1)The Driver must comply with all reasonable and lawful routing requests of the Passenger.
(2)Unless a Passenger makes a specific request, a Driver must proceed to the Passenger's destination by the shortest reasonable route. 35 RCNY § 80-16(a)Fine: $100 if plead guilty before a hearing; $150 if found guilty following a hearing.Appearance NOT REQUIRED (b) Requests to Change Destination. Passengers may ask the Driver to change their destination or end their ride during their trip. Drivers must comply with these requests unless it is impossible or unsafe. For Hail trips the Passenger will pay the amount shown on the Taximeter or information monitor when the trip ends. For a Pre-Arranged Trip in a Street Hail Livery or a trip in a For-Hire Vehicle, or a Pre-Arranged Trip in a Taxi or Street Hail Livery using Flex Fare price, a request to change or terminate the trip can result in a different fare or, for a trip which terminates early, the complete fare quoted. 35 RCNY § 80-16(b)Fine: $50 if plead guilty before a hearing; $100 if found guilty following a hearing.Appearance REQUIRED (c) Request to Load Luggage. Upon the request of a Passenger, the Driver must load or unload a Passenger's luggage, wheelchair, crutches or other property into or out of the Vehicle's interior or trunk compartment, and must securely close the door or trunk compartment. 35 RCNY § 80-16(c)Fine: $50Appearance NOT REQUIRED (d) Passenger Receipt for Taxi and SHL trips.
(3)The receipt must state the: (i) date; (ii) time; (iii) Medallion number or Street Hail Livery license number; (iv) trip number; (v) total fare; (vi) tolls; (vii) surcharges; (viii) extras;.
(ix)tip, if paid by credit/debit card; (x) last four digits of card account number, if applicable; (xi) Driver's hack license number; and (xii) the "311" Commission Complaint telephone number. 35 RCNY § 80-16(d)Fine: $50 if plead guilty before a hearing; $75 if found guilty following a hearing.Points: 1Appearance NOT REQUIRED (e) Request to Adjust Audio.
