§ 60B-16 Operations – Service Requirements (Passengers).
RCNY § 60
(a)Prohibited Pickups. A Base Owner must only dispatch Drivers to pick up passengers on a prearrangement basis. Base Owners must not allow Drivers to solicit or respond to hails. 35 RCNY § 60B-16(a)Mandatory Penalties. See 35 RCNY § 60B-02(d) (b) Timely Pickups. Base Owners must schedule and dispatch the daily trips as efficiently as possible, to avoid unreasonably late pickups and missed trips. 35 RCNY § 60B-16(b)Fine: $25Appearance NOT required (c) Notify Passenger of Delay. If a pickup is unreasonably delayed or cancelled, the Base Owner (or Vehicle Owner) must promptly notify the waiting passenger. 35 RCNY § 60B-16(c)Fine: $50Appearance NOT required (d) Monitor Drivers' Behavior. Base Owners must monitor the behavior and conduct of the Drivers toward the passengers, investigate passenger complaints, and take appropriate action to resolve the complaints. 35 RCNY § 60B-16(d)Fine: $50 - $250 and/or suspension until a monitoring procedure is devised and/or other appropriate action is taken to the satisfaction of the CommissionAppearance REQUIRED
