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What is NYC AC § 23-802?

Quick Answer

This section mandates the adoption of a protocol for website accessibility for persons with disabilities by the mayor or the mayor's designee. The protocol must adhere to specified standards and be documented, ensuring effective communication without imposing undue burdens. Applies to city agencies maintaining websites.

General informational summary. Not legal advice for your situation. Consult an attorney before acting on any specific matter.

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§ 23-802 Accessibility.

AC § 23-802

Editor's note: this section has been amended by L.L. 2025/187, 12/25/2025, eff. 6/23/2026. a. The mayor or the mayor's designee shall adopt a protocol for websites maintained by or on behalf of the city or a city agency relating to website accessibility for persons with disabilities. Such protocol shall provide for agency websites to use either of the following standards: 36 CFR § 1194.22 or the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, developed by the Worldwide Web Consortium, or any successor standards, provided that the adopted protocol may differ from these standards in specific instances when the mayor or mayor's designee determines, after consulting with experts in website design and reasonable accommodations for people with disabilities, and the holding of a public hearing, that such differences will provide effective communication for people with disabilities, and that such differences are documented in such protocol. Such protocol shall be made available online. This section does not require an agency to take any action that would result in a fundamental alteration in the nature of a service, program, or activity or in undue financial and administrative burdens. b. No later than July 1, 2017, and every two years thereafter, the mayor or the mayor's designee shall submit to the council a written report that documents the compliance of websites maintained by or on behalf of the city or a city agency with the protocol adopted pursuant to subdivision a of this section. (L.L. 2016/026, 3/14/2016, eff. 9/10/2016)

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