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NYC Administrative Code

§ 20-778 — Document retention.

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What is NYC AC § 20-778?

Quick Answer

This section mandates that every provider retain copies of all documents related to a customer's request for assistance for three years following the execution of a written contract. This requirement applies regardless of whether the contract is later cancelled.

General informational summary. Not legal advice for your situation. Consult an attorney before acting on any specific matter.

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§ 20-778 Document retention.

AC § 20-778

Every provider shall retain copies of all documents prepared or obtained in connection with a customer's request for assistance for a period of three years after a written contract is executed by the provider and the customer, whether or not such contract is subsequently cancelled. (Am. L.L. 2017/063, 4/25/2017, eff. 8/23/2017) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2004/031.

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