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What is NYC AC § 20-563.5?

Quick Answer

This section mandates that third-party food delivery services must include the direct telephone number of a food service establishment in their listings. It also requires a clear description of any additional third-party numbers and associated fees. Applies to food service establishments utilizing third-party delivery services.

General informational summary. Not legal advice for your situation. Consult an attorney before acting on any specific matter.

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§ 20-563.5 Telephone number listings.

AC § 20-563.5

a. A third-party food delivery service that lists or links to a telephone number for a food service establishment shall include in such listing or link the direct telephone number of such food service establishment. A third-party food delivery service may also list or link to a third-party telephone number in addition to such direct telephone number, provided that such listing or link includes a prominent and conspicuous description of each telephone number, including but not limited to identification of each telephone number as a third-party telephone number or a direct telephone number, as applicable, and any fee associated with the use of each telephone number for telephone orders, whether imposed on the food service establishment or on the caller. b. The commissioner shall adopt such rules and regulations as may be necessary to effectuate the purposes of this section, including but not limited to defining the contents, size and location of the descriptions required by this section. (L.L. 2021/100, 9/26/2021, eff. 1/24/2022)

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