§ 20-411 Definitions.
AC § 20-411
Editor's note: this section has been amended by L.L. 2025/183, 12/12/2025, eff. 9/8/2026. Whenever used in this subchapter, the following terms shall mean: 1. "Person" means an individual, firm, partnership, trust, association or corporation.
2."Complainant" means the customer of a service dealer who has complained concerning an alleged violation of this subchapter, any rule promulgated pursuant thereto, or any practice engaged in by a service dealer or any of his or her employees.
3."Service dealer" means a person who within the city of New York: a. advertises that he or she performs repair service on electronic or home appliances, or makes public statements reasonably calculated to lead an ordinary consumer to believe that he or she performs such repair service; b. solicits or bills a customer for repair service on electronic or home appliances; c. sells service contracts or maintenance agreements for the performance of repair service on electronic or home appliances and accepts requests for such repair service under such service contracts or maintenance agreements; d. accepts requests for repair service or receives electronic or home appliances for the performance of repair service; or e. provides, as part of a sales transaction, repair service, including repair service performed by the seller, subcontractor, or other service repairer; provided, however, that the term "service dealer" shall apply to a manufacturer of electronic or home appliances only when such manufacturer acting as a retailer engages in any of the activities described in this subdivision.
4."Repair service" or "repair servicing" means the installation, maintenance, repair, replacement, testing, inspection or modification for compensation, other consideration or under a warranty, of electronic or home appliances.
5."Electronic or home appliance" means any electronic device, or any appliance, that is commonly used in a household, including, but not limited to, televisions, radios, stereo systems, compact disc players, home computer systems, telephones, telephone answering machines, satellite dishes, cameras, calculators, video recorders or players, camcorders or other portable video recording devices, cassette recorders or players, facsimile machines, portable photocopiers, air conditioners, clothes washing machines, clothes dryers, dishwashers, food freezes, refrigerators, stoves, ranges, ovens, microwave ovens or sewing machines.
6."Service repairer" means a person who performs repair service on electronic or home appliances. Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 1992/039 and L.L. 2025/183.
