§ 60A-16 Operations – Service Requirements (Passengers).
RCNY § 60
(a)Timely Pickups. Vehicle Owners must schedule the daily trips as efficiently as possible, to avoid unreasonably late pickups and missed trips. 35 RCNY § 60A-16(a)Fine: $25Appearance NOT required (b) Notify Passenger of Delay. If a pickup is unreasonably delayed or cancelled, the Vehicle Owner (or Base Owner) must promptly notify the waiting passenger. 35 RCNY § 60A-16(b)Fine: $50Appearance NOT required (c) Monitor Drivers' Behavior. Vehicle Owners must monitor the behavior and conduct of the Drivers toward the passengers, investigate complaints, and take appropriate action to resolve the complaints. 35 RCNY § 60A-16(c)Fine: $50 - $250 and/or suspension until a monitoring procedure is devised and/or other appropriate action is taken to the satisfaction of the CommissionAppearance REQUIRED (d) Unauthorized Refusal to Provide Transportation. A Vehicle Owner must not refuse by words, gestures or any other means, to provide transportation to any orderly person who has prearranged the trip and the destination is within New York City, unless: (1) There is no Vehicle then available for the requested transportation; or (2) There is a justification for refusing that is listed in 35 RCNY § 56-20(b) of the Paratransit Driver's chapter. 35 RCNY § 60A-16(d)Mandatory Penalties. See 35 RCNY § 60A-02(d)
