§ 59D-13 Operations – Service Requirements (Customers).
RCNY § 59
(a)Customer Complaints. A High-Volume For-Hire Service will be responsible for handling customer complaints and must provide any information requested by the Chairperson regarding such complaints. 35 RCNY § 59D-13(a)Fine: $150Appearance NOT REQUIRED (b) Provide Accessible Transportation. A High-Volume For-Hire Service's passenger-facing booking tool must allow prospective Passengers to request a wheelchair accessible vehicle. 35 RCNY § 59D-13(b)Fine: $150 and suspension until complianceAppearance REQUIRED (c) Vehicle requirements. Each High-Volume For-Hire Service must dispatch to vehicles in accordance with the following: (1) In each of the following years, each High-Volume For-Hire Service must dispatch at least the following percentage of trips to either a Zero-Emission Vehicle or an Accessible Vehicle: (i) 2024: five percent (5%).
(ii)2025: fifteen percent (15%).
(iii)2026: twenty-five percent (25%).
(iv)2027: forty percent (40%).
(v)2028: sixty percent (60%).
(vi)2029: eighty percent (80%).
(vii)2030: one-hundred percent (100%). 35 RCNY § 59D-13(c)(1) Fine: $50 for each 1,000 trips below the percentage requirement in that calendar year.If a High-Volume For-Hire Service does not fulfill the requirement in a calendar year, the High-Volume For-Hire Service must file a corrective action plan for approval by the Commission. The corrective action plan must outline the steps the High-Volume For-Hire Service will take to meet its percentage requirements for the following calendar years.Appearance REQUIRED (2) The above percentages will be calculated by adding the number of trips dispatched to, and completed by, a Zero-Emission Vehicle or Accessible Vehicle during the calendar year by the High-Volume For-Hire Service, and dividing the sum by the total number of trips dispatched by the High-Volume For-Hire Service in that calendar year.
(3)Nothing in this subdivision shall be construed to alter the requirements of subdivision (c) of 35 RCNY § 59B-17 or subdivision (f) of such section. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 10/30/2023, eff. 11/29/2023)
