§ 56-16 Operations – Comply with Reasonable Passenger Requests.
RCNY § 56-16
(a)Shortest Route. A Driver must take passengers to their destination by the shortest, most reasonable route unless the Driver or passenger requests a different route, and all of the other passengers agree. 35 RCNY § 56-16(a)Fine: $25 - $150.Appearance REQUIRED (b) Request to Change Destination or Terminate. A Driver must comply with a passenger's request to change the destination or terminate the trip unless it is impossible or unsafe for the Driver to comply. The passenger can not request this change in an emergency situation, and any change or termination must be in the best interest of the other passengers. 35 RCNY § 56-16(b)Fine: $25 - $150.Appearance REQUIRED (c) Request for Driver's Name, License Number. A Driver must comply with all lawful and reasonable requests from passengers. This can include giving his or her name, his or her Paratransit Driver's License number and the Paratransit Vehicle's license number. 35 RCNY § 56-16(c)Fine: $50 - $100.Appearance REQUIRED (d) Request for Receipt.
(1)Upon request, the Driver must give a passenger a receipt for payment of the fare.
(2)The receipt must clearly show the date, time, Paratransit Vehicle license plate number, name of the Base, fare paid, extras, and the telephone number of the Commission's complaint department. 35 RCNY § 56-16(d)Fine: $25.Appearance NOT REQUIRED (e) Passenger Requests on Audio.
(3)The radio volume will only be played at a reasonable level, and the Driver must abide by all noise ordinances. 35 RCNY § 56-16(e)Fine: $25.Appearance NOT REQUIRED (f) Passenger Request Regarding Air Conditioning/Heat. A Driver must turn the air conditioning or heating device in a Paratransit Vehicle on or off at a passenger's request. 35 RCNY § 56-16(f)Fine: $25.Appearance NOT REQUIRED
