§ 5-164 Price Information Over Telephone.
RCNY § 5-164
(a)When a telephone caller makes an inquiry regarding the cost of funerals, the provider of funeral services shall, during the course of that telephone conversation, give the caller a price range including: (1) the cost of all items that such provider requires must be purchased as part of all arrangements for burial or cremation, depending upon which alternative the caller inquires about; and (2) the average cost of a funeral or the cost of a customarily provided funeral. The caller shall be informed of which items of service are included in all prices given.
(b)When a telephone caller makes a specific inquiry regarding a category of item or service which is contained in the General Price List, the caller shall, during the course of the telephone conversation, be given the price and description of the most expensive and the least expensive item or service in that category. Example: A caller inquiring about caskets may be told by the provider of funeral services: "We have caskets ranging in price from $(price) for a (description, model, brand) to $(price) for a (description, model, brand)." If there is no variation in price for an item or service, then the provider of funeral services must give the caller a specific price.
(c)A provider of funeral services need not provide to a telephone caller price information for items and services on the General Price List under the heading of "CASH ADVANCES."
