§ 4-131. General Provisions.
RCNY § 4-131.
(a)Disclosures.
(1)Each retail laundry must display prominently and conspicuously on its premises, at the point at which orders are placed or payment is made, a price list sign providing: (i) a list of all services offered by the retail laundry regardless of whether the services meet the definition of a laundry service; (ii) the minimum fee charged for each service; (iii) factors which may cause the fee to be higher than the minimum fee and, for each factor listed, the additional fee or the range of possible additional fees charged. That list of factors must include, but is not limited to whether a minimum weight is required for a service and if so the fee for that minimum weight, and the additional fee or the range of possible additional fees charged in excess of the minimum weight.
(2)Compliance by a retail laundry with subdivision (a)(1) of this section satisfies the requirements of § 20-750(a) of the Administrative Code and 6 RCNY § 5-70(a). The requirements of subdivision (a)(1) of this section apply to all services offered by the retail laundry, regardless of whether such services pertain to laundry services.
(3)(i) Each retail laundry must also post the price list information required by subdivision (a)(1) of this section on its website and within any mobile application that provides access to the retail laundry's services. As used in this section, "mobile application" means any software program residing on a smartphone or other electronic device that a consumer may download from a retail laundry's website or any other source.
(ii)The price list information must be posted at the point at which orders are placed or payment is made and in lettering that is clear and legible.
(4)Each retail laundry that offers self-service laundry machinery for direct use by the general public shall display: (i) prominently and conspicuously on its premises, in letters no less than two inches in height, a sign stating "All complaints and claims for refunds can be made to the attendant or, if an attendant is not present, to _______________." The retail laundry must provide in the blank space the name, address and telephone number of the person or persons to whom the complaints and claims for refunds are to be made.
(c)Scales. Each retail laundry that charges for its services on the basis of weight must use a scale of a type and design that has been approved by the New York State Department of Agriculture & Markets and tested and sealed by the Department pursuant to Chapter 3 of Title 20 of the Administrative Code. The retail laundry must make the scale available for inspection by the Department during business hours. (Added City Record 12/20/2021, eff. 1/19/2022)
