NYC Rules of the City of New York
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RCNY § 39-15
(a)Adjudication by mail. The Director may denominate certain classes of alleged violations as appropriate for adjudication by mail and may prescribe procedures for such adjudication.
(b)Mail and telephone inquiries. The Director may prescribe procedures for the handling of mail and telephone inquiries by the public, the places or numbers to which such inquiries are to be made and the responses thereto.
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