§ 2-323 Written Estimate.
RCNY § 2-323
(a)It is a deceptive practice for a storage warehouse operator to accept, or offer to accept, household goods for storage without issuing the consumer a written estimate, based upon an actual physical inspection, before any goods are removed to storage, except that if a customer requests that the warehouse operator accept household goods for storage without receiving a written estimate the warehouse operator, before receiving any goods: (1) shall have the consumer sign a statement waiving his/her right to a written estimate and giving the reasons therefor; (2) shall orally communicate to the consumer the information required by 6 RCNY § 2-322; (3) shall, within 5 business days after arrival of the consumer's goods at the warehouse, send the consumer a statement based upon an examination of the goods being stored, containing the following information: (i) the monthly charge for storage of the goods (including any minimum number of months' storage charge); (ii) if applicable, the charge for packing, padding, papering, containers, warehouse labor in, transportation to the warehouse, storage preparation or sanitizing; (iii) any other charges that will be imposed by the storage warehouse operator; (iv) any limitation on legal liability for the negligent loss or damage to the goods.
(b)It is an unconscionable practice for a storage warehouse operator to directly or indirectly discourage a consumer from receiving a written estimate based upon an actual physical inspection.
