§ 2-322 Oral Disclosures.
RCNY § 2-322
(a)It is a deceptive practice for a storage warehouse operator to fail to disclose to a consumer in response to a telephone inquiry about storage: (1) that the consumer has a right to a written estimate based on a physical inspection of the consumer's goods before any goods are removed by the warehouse operator; (2) the charge, if applicable, but not exceeding $20, for the written estimate based upon a physical inspection; (3) the street address and borough where the goods will be stored; (4) whether there is a minimum monthly storage charge or charge for a minimum number of months' storage and, if so, the amount of the charges; (5) the warehouse operator's storage rate per unit; (6) the total charge customarily imposed by the warehouse operator for three months' storage of the following bedroom furniture: 1 double bed or 2 single beds 1 bureau or dresser 1 chair 1 night table (7) whether the warehouse operator imposes charges for warehouse labor in, padding, papering, storage preparation, or sanitizing and, if so, the amount of the charges; (8) the warehouse operator's transportation charges to the warehouse; (9) the warehouse operator's charge for containers; (10) the warehouse operator's charge for packing; (11) any other charges that will be imposed by the warehouse operator.
(b)It is a deceptive practice for a storage warehouse operator to fail to: (1) give a consumer a printed copy of the oral disclosures prior to picking up the goods for storage; (2) retain a copy of the disclosures signed by the consumer acknowledging receipt thereof.
(c)It is a deceptive practice for a storage warehouse operator to represent any service as legally mandatory when it is optional (e.g. sanitizing). (Amended City Record 7/26/2018, eff. 8/25/2018)
