§ 2-273 Written Estimate.
RCNY § 2-273
(a)Prior to entering into an agreement for the repair or servicing of products for the disabled, the dealer must inform the consumer of the consumer's right to a written estimate, and of any charges attached thereto.
(b)If the written estimate does not contain a statement that the final cost, excluding tax, will not exceed the estimated cost by more than twenty per cent, then the final cost, excluding tax, may not exceed the estimated cost.
(c)Prior to beginning the repair or servicing, except as provided in 6 RCNY § 2-273(d) below, a dealer must obtain written approval of the charges disclosed in the written estimate from the consumer or the consumer's agent.
(d)If the consumer requests that the repair or servicing of his or her product commence without awaiting receipt of the written estimate, then the dealer may orally communicate the information required to be contained in the written estimate to the consumer and may obtain the consumer's oral consent thereto. The dealer must then immediately mail or otherwise deliver a copy of the written estimate containing the information required in the Notice in 6 RCNY § 2-275(c) to the consumer. Once the written estimate is mailed or otherwise delivered to the consumer, the dealer may commence the repairs or servicing.
(e)If the consumer does not authorize the repair or servicing of a product which has been delivered to the dealer for the purpose of making an estimate, no charge may be imposed, other than any charge previously agreed upon between the dealer and consumer for the estimate, pick up, or delivery of the product, and the product shall immediately be returned or made available to the consumer in the same condition as when released to the dealer.
