§ 20-1538 Reporting; records; information.
AC § 20-1538
a. Data collection and reporting. No less than annually, the department shall make available on the city’s website a report on deactivations and alleged violations of sections 20-1532 and 20-1533 during the preceding calendar year. The department shall promulgate rules requiring that delivery services produce anonymized, aggregated data necessary to prepare such report. Such report shall include, with respect to the year preceding the release of such report: (i) the number of contracted delivery workers of each delivery service deactivated for just cause or bona fide economic reasons; (ii) the number of contracted delivery workers who filed complaints with the department alleging violations of sections 20-1532 and 20-1533 and the outcomes of such complaints; (iii) the number of contracted delivery workers who initiated an informal resolution process; (iv) the number of contracted delivery workers who reached an informal resolution with a delivery service; (v) the number of contracted delivery workers who commenced arbitrations or private actions that include claims alleging violations of sections 20-1532 or 20-1533 and the outcomes of such proceedings; and (vi) any other information the department deems relevant. Until all contracted delivery workers placed on a waitlist pursuant to section 20-1533 have had their delivery platform access restored, such report shall also include the number of contracted delivery workers with prior deactivations who petitioned a delivery service for reinstatement or restoration of their access to such delivery service’s delivery platform and the number of contracted delivery workers who were placed on a waitlist pursuant to section 20-1533. b. Recordkeeping.
1.The department may promulgate rules concerning the maintenance, retention, and provision by a delivery service of data necessary to the implementation and enforcement of this subchapter, which may include a requirement that a delivery service adhere to a uniform system of records and submit such records and other reports as the department may determine, in accordance with applicable law and rules and with appropriate notice.
2.To implement or enforce the provisions of this subchapter, the department may issue an order or subpoena for the production of data, documents, testimony, or other information from a delivery service. Such data, documents, testimony, or other information may include, but are not limited to, information about the data that a delivery service monitors, collects, or stores about or from a contracted delivery worker or customer; information about discipline imposed on a contracted delivery worker; and any other information deemed relevant by the department. In accordance with applicable law and rules and upon reasonable notice of no less than 14 days, a person who receives a request or subpoena for data, documents, or other information pursuant to this section shall produce such data, documents or information to the department in its original format or a machine-readable electronic format as set forth in rules of the department. c. Information and assistance program. The department shall establish a program that provides information and assistance to contracted delivery worker relating to the provisions of this subchapter. Such program shall include assistance by a natural person by phone and email and outreach and education to the public relating to the provisions of this subchapter. Such program shall not provide legal advice but may provide general information and referrals to legal service providers. (L.L. 2026/034, 1/17/2026, eff. 1/17/2027) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2026/034.
