§ 20-1537 Informal resolution process.
AC § 20-1537
a. A delivery service shall maintain an email address, website or other form of electronic communication through which a contracted delivery worker or their representative may challenge such contracted delivery worker’s deactivation, prior deactivation, or impending deactivation for which such contracted delivery worker received a notice of layoff pursuant to subdivision d of section 20-1532 as unlawful pursuant to this subchapter. Such delivery service must provide such contracted delivery worker an opportunity to submit evidence to substantiate any such challenge and accept written communications pursuant to this section in the language in which they are written. b. A contracted delivery worker may seek informal resolution of a deactivation of such contracted delivery worker, or an impending deactivation for which such contracted delivery worker receives a notice of layoff pursuant to subdivision d of section 20-1532, by a delivery service by initiating, within 1 year of such deactivation or receipt of such notice of layoff, an informal resolution process through the email address, website, or other form of electronic communication maintained by such delivery service pursuant to subdivision a of this section, or through any other means that such contracted delivery worker and such delivery service agree to. The parties shall have 15 days after commencing such informal resolution process to reach a resolution, unless such contracted delivery worker and such delivery service mutually agree to a longer timeframe. If the parties resolve a challenge pursuant to this subdivision, they shall memorialize such resolution in a written agreement, on a form provided by the department. c. A failure by a delivery service to engage in an informal resolution process as described in this section shall not be subject to a civil penalty under this chapter. (L.L. 2026/034, 1/17/2026, eff. 1/17/2027) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2026/034.
