§ 7-806 Delivery Distance and Route.
RCNY § 7-806
(a)1. To comply with the maximum distance requirements of § 20-1521(a)(1) and § 20-1521(c) of the Administrative Code, if applicable, and the distance disclosure requirement of § 20-1521(d)(2) of the Administrative Code, a delivery service must generate a route that connects all pick-up and drop-off locations on a trip in an ordered sequence, beginning at the first pick-up location of the trip and ending at the final drop-off location of such trip. For purposes of § 20-1521(a)(1) of the Administrative Code, the drop-off location of a trip that is farthest from the first pick-up location of such trip means the final drop-off location within the route generated pursuant to this paragraph.
2.To comply with the bridge and tunnel requirements of § 20-1521(a)(2) - (3) and § 20-1521(c) of the Administrative Code, a third-party food delivery service or third-party courier service must generate a route that connects the location of the food delivery worker when such food delivery worker was offered or assigned a trip and all pick-up and drop-off locations on a trip in an ordered sequence, beginning at the location of the food delivery worker when such food delivery worker was offered or assigned such trip, and ending at the final drop-off location of such trip.
3.Pursuant to § 20-1521(a)(1) of the Administrative Code and this section, a third-party food delivery service or third-party courier service may not offer or assign a trip to a food delivery worker if the direct distance between the first pickup location of such trip and the final drop-off location of such trip exceeds the maximum distance parameter selected by such food delivery worker. The routed distance is often longer than the direct distance, and the food delivery worker may travel significantly longer on the routed distance and may make multiple stops along the routed distance. By setting a maximum distance parameter, a food delivery worker is not limiting the routed distance. Rather, a food delivery worker is choosing to be nearer to the first pick-up location at the end of the trip.
(b)Pursuant to Subdivisions (a) and (b) of § 20-1521 of the Administrative Code, a third-party food delivery service or third-party courier service must provide a food delivery worker with the ability to set and update the maximum distance parameter and preferences in respect to the bridges and tunnels listed in subdivisions c and d of this section using the third-party food delivery or third-party courier service's website, mobile application, or other internet service through which trips are offered or assigned to such worker. Such distance, bridge, and tunnel parameters, when set or updated, shall take effect automatically and as soon as practicable, without requirement for review, approval, or any other act by a natural person employed by or acting on behalf of the third-party food delivery service or third-party courier service. The functions to set and modify such parameters must be included within a user interface easily accessible to workers through the website, mobile application, or other internet service and no less accessible than other settings or profile information a food delivery worker can select or input. A food delivery worker must be able to select and deselect the bridges and tunnels listed in subdivisions c and d of this section using a list or map within the user interface.
(c)A third-party food delivery service or a third-party courier service must include the following selectable bridges in the user interface provided to a food delivery worker pursuant to subdivision b: (1) Ed Koch Queensboro Bridge; (2) Brooklyn Bridge; (3) Williamsburg Bridge; (4) Manhattan Bridge; (5) Broadway Bridge; (6) University Heights Bridge; (7) Washington Bridge; (8) Alexander Hamilton Bridge; (9) Macombs Dam Bridge; (10) 145th Street Bridge; (11) Madison Avenue Bridge; (12) Third Avenue Bridge; (13) Willis Avenue Bridge; (14) Pulaski Bridge; (15) Greenpoint Avenue Bridge; (16) Kosciuszko Bridge; (17) Robert F Kennedy Bridge (Triborough Bridge); (18) Bronx Whitestone Bridge; (19) Throgs Neck Bridge; (20) Verrazzano-Narrows Bridge; (21) Marine Parkway-Gil Hodges Memorial Bridge; (22) Joseph P. Addabbo Memorial Bridge (North Channel Bridge); (23) Henry Hudson Bridge; (24) High Bridge; (25) George Washington Bridge; (26) Bayonne Bridge; (27) Goethals Bridge; and (28) Outerbridge Crossing.
(d)A third-party food delivery service or a third-party courier service must include the following selectable tunnels in the user interface provided to a food delivery worker pursuant to subdivision b: (1) Lincoln Tunnel; (2) Holland Tunnel; (3) Queens Midtown Tunnel; and (4) Hugh L. Carey Tunnel (Brooklyn Battery Tunnel).
(e)If a third-party food delivery service or third-party courier service maintains a policy and practice of never offering or assigning trips that require travel over or through a particular bridge or tunnel identified in subdivisions (c) and (d) of this section, such bridge or tunnel may be omitted from the user interface the third-party food delivery service or third-party courier service provides pursuant to subdivision (b) of this section.
(f)The requirements of § 20-1521(a) - (c) of the Administrative Code apply to all trips a third-party food delivery service or third-party courier service offers or assigns to a food delivery worker, including trips that do not involve picking up goods from a food service establishment.
(g)When disclosing the estimated distance from the first pick-up location of the trip to the final drop-off location of such trip to a contracted delivery worker pursuant to § 20-1521(d)(2) of the Administrative Code, a delivery service must disclose the routed distance between the first pick-up location of the trip and the final drop-off location of such trip. A third-party food delivery service or third-party courier service must also separately disclose (a) the maximum distance selected by such contracted delivery worker pursuant to § 20-1521(a)(1) and § 20-1521(b) of the Administrative Code, if applicable, and (b) the direct distance between the first pick-up location of the trip and the final drop-off location of such trip.
(h)(1) When disclosing the estimated time from the first pick-up location of the trip to the final drop-off location of such trip to a contracted delivery worker pursuant to § 20-1521(d)(2) of the Administrative Code, a delivery service must include sufficient time to safely perform all trip responsibilities, including travel along the route generated in accordance with subdivision (a) of this section and performance of all trip responsibilities at each location, including all of the responsibilities specified in the definition of "trip" set forth in section § 20-1501 of the Administrative Code that are applicable to such trip, except for the time needed to travel to the first pick-up location.
(2)In lieu of disclosing the estimated time for a trip pursuant to paragraph (1) of this subdivision, a delivery service may disclose to a contracted worker the expected or required time by which a contracted delivery worker will have completed all work on the trip, provided that such expected or required time includes sufficient time to safely perform all trip responsibilities, including the time required to travel to the first pick-up location, travel along the route generated in accordance with subdivision (a) of this section and perform all trip responsibilities at each location, including all of the responsibilities specified within the definition of "trip" in section § 20-1501 of the Administrative Code that are applicable to such trip.
(i)Pursuant to § 20-1521(d)(3) of the Administrative Code, a delivery service that offers or assigns a trip to a contracted delivery worker must disclose to the contracted delivery worker the amount of any gratuity specified by any customer, even if such delivery service is not the party who received the order directly from the customer. Example: If a customer places an order for delivery with a delivery service, and such delivery service transfers the order to a different delivery service that then facilitates the delivery, the delivery service that facilitates the delivery must disclose to the contracted delivery worker the amount of gratuity, if any, specified by the customer. Example: If a customer places an order for delivery with a merchant, and such merchant transfers the order to a delivery service that then facilitates the delivery, such delivery service must disclose to the contracted delivery worker the amount of gratuity, if any, specified by the customer.
(j)When a contracted delivery worker completes a trip, the delivery service must pay the contracted delivery worker no less than the amount of compensation it disclosed to such worker pursuant to § 20-1521(d)(4) of the Administrative Code. If, pursuant to subdivision (k) of this section, a delivery service discloses an hourly pay rate to a contracted delivery worker, such delivery service must pay such contracted delivery worker for the time such contracted delivery worker spends on the trip at a rate no less than such hourly pay rate. The pay required by this subdivision must be in addition to any gratuity for such trip.
(k)If a delivery service compensates a contracted delivery worker on an hourly basis, such delivery service must satisfy the requirements of § 20-1521(d)(4) of the Administrative Code by disclosing the hourly pay rate that will be applied to the time such contracted delivery worker spends performing the offered or assigned trip.
(l)In any action or proceeding alleging a violation of § 20-1521(a)(1) - (3) of the Administrative Code and this section, a trip offered or assigned to a food delivery worker by a third-party food delivery service or third-party courier service requires travel across a bridge or through a tunnel if the shortest routed distance involves passage over such bridge or through such tunnel, unless such third-party food delivery service or third-party courier service produces contemporaneous records showing that it disclosed to such food delivery worker the route it generated pursuant to subdivision (a) of this section and that such route did not involve passage over such bridge or through such tunnel.
(m)The requirements of § 20-1521 of the Administrative Code and this section apply to any trip that includes a pick-up or drop-off location in New York City. (Added City Record 6/9/2022, eff. 7/9/2022; amended City Record 6/12/2023, eff. 7/12/2023; amended City Record 12/26/2025, eff. 1/25/2026)
