§ 5-39 Cancellation of Home Appointments.
RCNY § 5-39
(a)Cancellation of home appointments.
(1)When a seller makes an appointment with a consumer to pick up, deliver, inspect or repair goods at the consumer's home, the seller must keep the appointment or give the consumer written or verbal notice of cancellation. The notice must be received before the end of the business day before the day of the appointment. If it is impossible for the seller to give notice by the end of the day before the appointment day, the seller must give notice as soon as possible.
(2)When verbal notice is given, the seller must mail a notice of the cancellation the next day. This need not be done, however, if the seller and consumer reschedule the appointment for a date within three days of the date the seller cancelled.
(3)A seller may cancel an appointment without notice only if the cancellation is caused by the consumer, by natural disaster, or by strike. Employee illness and mechanical breakdown do not relieve the seller of the obligation to give notice.
(b)Record keeping. A seller who cancels an appointment must prepare, and keep for one year, a record with the following information: (1) seller's name; (2) consumer's name and address; (3) description of the goods; (4) date of appointment which was cancelled; (5) date appointment has been postponed to, if any; (6) date that notice of cancellation was given.
