§ 21-212 Housing support.
AC § 21-212
a. The department shall establish a housing support program for the purpose of helping persons 60 years of age or older who are at risk of eviction or foreclosure to identify and access relevant aid and other support to remain in their residence. b. Such program shall provide case management services designed to provide situation-specific advice and support to each participating person. Such services shall be provided at no cost and, at minimum, include: 1. An intake session, which may be conducted at the participating person's residence, for the purpose of identifying and assessing the factors contributing to such person's risk of eviction or foreclosure, and how such factors could be addressed under relevant assistance, services or programs; 2. Referrals for assistance, services or programs that could address factors contributing to such person's risk of eviction or foreclosure; 3. Assistance completing applications for financial assistance or enrollment in services or programs; and 4. Ongoing support to monitor such person's risk of eviction or foreclosure, the effect of referred assistance, services or programs on reducing or eliminating such risk and any factors contributing to such risk that could be ameliorated with further advice and support. c. In assessing a person's risk for eviction or foreclosure, the department shall consider any relevant factor, including, but not limited to, such person's health status and whether other persons, including family members, also live in such person's residence. d. In administering the program required by this section, the department shall: 1. Maintain an online portal, accessible to program participants, for the purpose of tracking events and progress of individual cases and storing information relevant to each case; and 2. Maintain a phone number for the purpose of taking questions about the department's housing support services and providing assistance to persons seeking to enroll or enrolled in such program. e. The department shall conduct ongoing outreach and education to promote awareness of the program required by this section. Such outreach shall include, but not be limited to, an annual mailing to persons who may benefit from enrollment in such program or who may care for or serve such persons. f. The department shall administer the program required by this section in accordance with section 23-1102. (L.L. 2023/020, 2/19/2023, eff. 8/18/2023)
