§ 21-153 Benefits application notice and document receipts.
AC § 21-153
a. Application confirmation notice. No later than 48 hours after submission of a written or oral application to the department for cash assistance, including, but not limited to, emergency assistance as such term is defined in subdivision a of section 21-150, or supplemental nutrition assistance program benefits, the department shall provide the applicant with an application confirmation notice that shall include, at a minimum: 1. The date of the application submission; 2. A description of the information received; and 3. A statement indicating whether the application is complete or incomplete, and if incomplete, a list of all information and documents needed for the application to be deemed complete by the department. b. Document receipts. Within 5 days of submission of a document related to an application for cash assistance, including, but not limited to, emergency assistance as such term is defined in subdivision a of section 21-150, or supplemental nutrition assistance program benefits, the department shall provide a receipt that shall include, at a minimum: 1. The date such document was received; 2. The type of document that was received; and 3. The names of the individuals whose information is contained in such documents. c. Illegible documents. If the department determines that a document submitted as part of an application for cash assistance, including, but not limited to, emergency assistance as such term is defined in subdivision a of section 21-150, or supplemental nutrition assistance program benefits is illegible, the department shall notify the applicant that such document is illegible, and inform such applicant that such document must be resubmitted. d. Electronic copy. For applications requiring an application confirmation notice pursuant to subdivision a of this section, the department shall permit the applicant to view an electronic copy of each document submitted by the applicant. (L.L. 2025/088, 6/27/2025, eff. 12/24/2025 and 6/27/2027) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2025/088.
