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NYC Administrative Code

§ 16-522 — Investigation of customer complaints.

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What is NYC AC § 16-522?

Quick Answer

This section mandates the establishment of a procedure by the commission for investigating and resolving complaints from commercial establishments regarding overcharging and issues related to waste collection, removal, or disposal. It does not apply to commercial waste in designated commercial waste zones. Applies to commercial property operators and establishments.

General informational summary. Not legal advice for your situation. Consult an attorney before acting on any specific matter.

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§ 16-522 Investigation of customer complaints.

AC § 16-522

The commission shall by rule establish a procedure for the investigation and resolution of complaints by commercial establishments regarding overcharging and other problems relating to the collection, removal or disposal of waste. Notwithstanding any other provision of law, the provisions of this section and any rules promulgated pursuant thereto shall not apply with regard to the collection, removal or disposal of commercial waste in commercial waste zones established pursuant to title 16-B. (Am. L.L. 2019/199, 11/20/2019, eff. 5/20/2021) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 1996/042 and L.L. 2019/199.

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